Cancel a Reservation

Call CCTS at 704-920-2246 to cancel your scheduled reservation.

If you cannot call during regular business hours, leave a message for the dispatcher.

You must call CCTS to cancel your reservation. Calling our provider to cancel is not enough. Calling CCTS cancels all segments of the reservation.

The same day cancellation policy can only occur when:

• the trip is already scheduled to a driver
• the manifests are already created

A same day cancellation is assigned when:

• cancellation occurs after 1pm the day before it's scheduled
• cancellation occurs on the same day but more than two hours before the reservation 

A no show is assigned when:

• cancellation occurs on the same day but less than two hours before the reservation

Refer to the no-show policy.

Three no shows in a 90-day period is excessive and results in: 

• cancellation of all other scheduled trips
• the client being placed on a 30-day suspension of services

For questions about no show records, call 704-920-2926.